Shipping policy
Shipping Policy
Trendy Jems
Last Updated: October 14, 2026
Thank you for shopping with Trendy Jems! We are committed to providing a smooth shopping experience and keeping you informed about your order.
Order Processing
Orders are typically processed within 24–48 hours, excluding weekends and holidays.
Processing time is the time required to verify your order, prepare the items, and arrange shipment. It is separate from shipping transit time, which begins after your order has been shipped.
Processing times may vary depending on product availability and supplier fulfillment schedules.
Once your order ships, you will receive a shipping confirmation with tracking information when available.
Shipping and Delivery Times
Some of our products are shipped directly from international fulfillment locations and can take up to 14 days.
Shipping transit time is the time your package spends traveling from the fulfillment location to your shipping address after processing is complete. Total delivery time includes both the 24–48-hour processing period and the applicable transit time.
Delivery estimates vary by product, destination, shipping method, supplier, carrier, customs processing, and other factors. To find the most accurate estimate for a specific item, add the product to your cart, enter your shipping address, and review the available shipping options and estimated delivery dates at checkout.
Estimated delivery times shown at checkout generally refer to transit time and may not include the 24–48-hour processing period unless otherwise stated. When available, checkout will display the applicable product-specific delivery estimate before you complete your purchase.
For international orders, delivery times may also be affected by customs processing, import procedures, holidays, and carrier operations.
Actual delivery times may vary due to circumstances outside our control, including carrier delays, customs delays, severe weather, holidays, or other unexpected events.
Shipping Costs
Shipping costs are calculated and displayed at checkout unless a product qualifies for a promotional shipping offer.
Any applicable shipping fees will be disclosed before you complete your purchase.
Multiple Shipments
If you purchase multiple items, your order may arrive in separate packages.
This can happen when products are shipped from different fulfillment locations.
You will not be charged additional shipping fees after checkout simply because your order is divided into multiple shipments.
Tracking Information
Once your order ships, tracking information will be provided when available.
Please allow time for the carrier to update tracking details.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
If you notice an error in your shipping address, please contact us immediately at 661-262-9418.
We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has been processed.
Delayed or Missing Orders
If your order has not arrived within the delivery timeframe provided at checkout, please contact us.
We will investigate the shipment and work toward an appropriate resolution.
If we cannot fulfill your order within the promised timeframe, we will comply with applicable requirements concerning delay notifications, cancellation options, and refunds.
Lost or Damaged Packages
If your package arrives damaged or does not arrive, please contact us as soon as possible.
We may request your order number, tracking information, and photographs of damaged items.
We will review the situation and provide an appropriate resolution, including a replacement or refund when required.
Customs and Import Fees
International orders may be subject to customs duties, taxes, or import fees.
Any charges payable by the customer will be disclosed as required by applicable law.
Contact Us
For shipping questions or order assistance, please contact:
Trendy Jems
Website: www.trendyjems.shop
Phone: 661-262-9418
Thank you for shopping with Trendy Jems!